Subscription Order Processing
After your subscription order placement, your shipment will process in the general 3-5 business days. Each package thereafter will process every 1st, 2nd, 3rd or 4th Monday thereafter. After selecting your frequency (every 1, 2 or 3 months) you will then choose which week (1-4) it will be processed on. Feel free to call us anytime to change your order frequency or date of processing.
Subscription Shipping Costs
Subscription orders are charged just $5 for shipping the first subscription order. After the 1st shipment, the customer receives free shipping on each additional order. If a customer cancels prior to the 3rd shipment, they are responsible for paying the shipping fees accrued.
You may cancel your auto-delivery after the 3rd cycle has been processed, per item. After the 3rd cycle, you may cancel your account via your account. Please note you must notify us at least 48 hours prior to the shipment going out for your cancellation to process. You will receive an email notification prior to the order being processed, so be sure to notify us as soon as possible. Once your order has processed and you would still like to cancel, you are responsible for shipping charges to return the package. Once we have received the package back to us, we will then process your refund (given it's within the 30-day return window).
If you cancel prior to your 3rd cycle, you authorize Boku to charge your card the difference in pricing (15% discount + shipping) received.